Privacy Policy

Privacy policy

This Privacy Policy describes how the "Site" or "we" collect, use and disclose your personal information when you visit or make a purchase from the Site.

Collecting personal information

When you visit the website, we collect certain information about your device, your interaction with the website and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information listed below) as "personal information". Please see the list below for more information about what personal information we collect and why.

Information about the device

• Examples of personal information collected: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
• Purpose of collection: in order to load the website correctly for you and to carry out analyses on the use of the website in order to optimise our website.
• Source of collection: Automatically collected when you access our website using cookies, log files, web beacons, tags or pixels.
• Disclosure for business purposes: Sharing with our processor Shopify

Order information

• Examples of personal data collected: Name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).
• Purpose of collection: to provide you with products or services to fulfil our contract, to process your payment information, organise shipping and send you invoices and/or order confirmations, to communicate with you, to check our orders for potential risks or fraud and, where consistent with the preferences you have communicated, to provide you with information or advertising about our products or services.
• Source of the survey: collected from you.
• Disclosure for business purposes: Sharing with our processor Shopify

Minors

The website is not intended for persons under the age of 18. We do not intentionally collect personal data from children. If you, as a parent or guardian, believe that your child has provided us with personal information, please contact us at the address below to request deletion.

Disclosure of personal information

We share your personal information with service providers who help us provide our services and perform our contracts with you as described above. For example:

• We use Shopify to run our online shop. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your personal information to send you targeted advertising or marketing communications that we think may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal data here: https://policies.google.com/privacy?hl=enYou can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the website, your purchases and your interaction with our advertising on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and in some cases through the use of cookies or other similar technologies (which you may consent to depending on your location).

For more information on how targeted advertising works, visit the Network Advertising Initiative's ("NAI") education page at. http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can refuse targeted advertising:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/.

Use of personal information

We use your personal data to provide you with our services. These include: offering products for sale, processing payments, shipping and fulfilling your order and informing you about new products, services and offers.

Legal basis

If you are a resident of the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation ("GDPR") based on the following legal bases:

• Your consent;
• The performance of the contract between you and the website;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task that is in the public interest;
• For our legitimate interests that do not override your fundamental rights and freedoms.

Stockpiling

If you place an order through the website, we will hold your personal data for our records until you ask us to delete it. For more information on your right to erasure, please see the "Your rights" section below.

Automatic decision making

If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making produces a legal effect concerning you or otherwise significantly affects you.

We do NOT engage in fully automated decision making that has a legal or otherwise significant impact on the use of customer data.

Our processor Shopify uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant impact on you.

Services that include elements of automated decision making include:

• Temporary denylist of IP addresses associated with repeatedly failed transactions. This denylist remains for a small number of hours.
• Temporary denylist of credit cards associated with the denied IP addresses. This denylist remains for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, transfer it to a new service and request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information below.

Your personal data is first processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right of access"), transfer it to a new service, and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information below.

If you wish to appoint a proxy to make these applications on your behalf, please contact the address below.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means you don't have to re-enter this information each time you return to the website or move from one page to another. Cookies also tell us how visitors use the website, for example whether they are visiting for the first time or whether they visit frequently.

We use the following cookies to optimise your experience on our website and to provide our services.

Cookies that are necessary for the functioning of the shop

Reports and analyses

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies remain until you stop browsing and persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.

You can control and manage cookies in a number of ways. Please remember that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can decide whether or not to accept cookies through your browser settings, often found in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or block, manage or filter cookies, see your browser's help file or websites such as. www.allaboutcookies.org.

Please also note that blocking cookies cannot completely prevent the disclosure of information to third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

Do not track

Please note that there is no common industry understanding of how to respond to "Do Not Track" signals and that we do not change our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sma.serviceclients@gmail.com or by mail using the details provided below:

SHOP MARKET AFRICA SAS / 7, RUE BIGARREAU / FR-68260 KINGERSHEIM

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.